When You Order
At Condom Depot, our customers’ safety is our biggest concern. You can rest assured when you’re ordering from us online because we don’t skimp on security. All of our orders are encrypted by the #1 web security company available. We don’t save your credit/debit card number, and we do routine fraud checks. We understand that the adult industry sometimes has a reputation for not always having the best in security which is why we spend a lot of money every year making sure your information is safe.
If you still aren’t comfortable placing your order online, you’re welcome to call us on the phone (¡Se Habla Español!) to place your order. We are open from 8am-5pm EST Monday-Friday.
Corporate Headquarters – Tampa: 1-(813) 885-4400
- New York: 1-(646) 827-2263
- Chicago: 1-(312) 224-8484
- Los Angeles: 1-(213) 291-1778
- Hartford: 1-(860) 747-1338
After You Order
Once you place your order, it will be on the way to your home shortly, depending on the day of the week and time of the day (you can find out more information about that here).
But don’t worry. You’re not going to get a giant package labeled, “CONDOMS,” or, “ADULT TOYS.” They won’t even say, “Condom Depot,” on the box anywhere! We ship under our corporate name, GoLiveLLC.com. So no one, not even your mail carrier, will know where you ordered from. Your billing will also come from GoLiveLLC.com.
And it’s not like you’re going to get bogged down with XXX catalogs after that, either. Many adult companies will sell your information to marketing companies for other adult companies to use. We don’t do that. That’s not a risk we want to take with your business, so don’t worry. Condom Depot runs on discretion.
We understand that sometimes you receive your order and it wasn’t exactly what you were hoping for. The good news is that you can return it for a full store credit (minus shipping and a small re-shipping fee) within thirty days so long as you contact us beforehand.
There are a few things that we DON’T accept returns for:
- Custom-printed condoms
- Wholesale cases of condoms
- Vibrating toys and massagers. The FDA and local health regulations forbids us from accepting these items back, but if you have received a defective toy, let us know within 48 hours of receiving your purchase and we will exchange it for a working item. You must have the original packaging and you must call us for a Return Authorization (RA) number. Returns without an RA# are not accepted.
Please contact us by phone 1-(813) 885-4400 during our business hours to obtain a return authorization number and instructions on how and where to return the product.
The Bottom Line
Condom Depot has been around for almost twenty years. We run on your business, so we want all of our customers to know that their safety and security are the most important thing to us. If you have any questions or concerns, please don’t hesitate to contact us.